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Frequently Asked Questions
Find exact structural details on ceiling clearance safety, fuel line configurations, and authentic manufacturer warranty coverage for your outdoor terrace layout.
Where to buy authentic RADtec climate control systems in the United States?
Lux Yard and Homes is a certified distribution channel for the complete domestic RADtec product line. Every order ships directly from authorized factory storage facilities with original manufacture serial tracking and comprehensive warranty coverage intact.
Are RADtec electric patio heaters safe for residential home architecture?
Yes, every residential electric model features automated internal thermal protection elements alongside strict dual mount chassis stabilization. These advanced systems prevent overheating during prolonged evening operation while maintaining standard safe structural clearance boundaries for covered wood ceilings and terrace framing.
What is the return and exchange policy for RADtec climate control orders?
Unused and uninstalled merchandise in new condition may be returned within 30 days of delivery, provided the original manufacturer packaging remains completely unopened. Returned orders are subject to a 15% restocking fee plus the cost of return shipping, and original shipping charges are non-refundable. Please note that purchases of 5 or more units cannot be returned, and standard exchanges apply exclusively to items that arrive defective or damaged.