Frequently Asked Questions
Lux Yard and Homes is an authorized dealer offering heirloom essentials for land and sea. From architectural fire pits, outdoor dining tables, and natural stone water features to premium Yachtbeach marine assets, we provide transparent logistics and direct manufacturer fulfillment.
Freight Logistics & Delivery Standards
Heavy Product FulfillmentHow does heavy freight delivery work for land features?
Because cast concrete fire tables, dining tables, and stone fountains weigh several hundred pounds, they ship secured to wooden pallets via line haul freight. Every order includes complimentary curbside liftgate service to lower your crate to ground level on your driveway. Read our full Delivery Guide.
How does the 100 dollar Freight Labor Allowance work?
Commercial freight carriers only lower palletized crates onto flat driveway surfaces. To help you move the bare furniture piece from the driveway to your patio, we provide an automatic 100 dollar Freight Labor Allowance on heavy fire suites to offset the cost of booking verified local helpers.
How many people are needed to carry the furniture to the patio?
We recommend having two to three capable adults or local moving helpers on site. Once the crate is grounded, unbox the unit on the driveway and transport only the bare piece along your patio pathway.
Will the freight carrier schedule a delivery appointment?
Yes. Once your shipment arrives at your local destination freight terminal, the carrier calls your phone number to schedule a specific delivery date and appointment window. A recipient must be present to sign the delivery receipt.
Patio Clearances, Decks & Safety
Site SpecificationsCan concrete fire tables sit on wood or composite decks?
Yes. Our cast concrete fire tables feature elevated internal burner pans with insulated sub structures. This prevents downward heat transfer and allows the unit to rest safely on timber, composite, stone, or paver patios without heat damage.
Can I place my fire pit under a gazebo or covered patio?
Yes, provided you observe safe clearance and ventilation standards. Most tables require 80 to 96 inches from burner top to combustible ceiling, along with open airflow. Read our comprehensive guide on safe fire pit placement under gazebos for full site guidelines.
Are glass windscreens necessary?
While not required for basic flame function, tempered glass windscreens stabilize flame height in breezy open air settings, improve fuel efficiency, and create a solid safety barrier between the flame and table edge.
How do I protect outdoor tables during winter?
Every fire table includes a custom fitted canvas cover. During freezing winter conditions, keep the unit covered when cool and dry to prevent standing moisture from settling into natural concrete micro pores.
Fuel, Fountains & Marine Assets
Essential SystemsDoes the propane tank fit inside the fire table?
Linear dining tables and low profile coffee tables do not store a standard 20 pound propane tank internally due to height restrictions. They connect to an external tank using an included ten foot hose, paired with a matching concrete tank cover that serves as a side table.
Can propane fire tables be converted to natural gas?
Select Elementi fire tables are dual fuel compatible and can be converted using an official factory natural gas conversion kit. Gas conversions must always be completed by a certified gas technician to match local building codes.
How do Adagio water fountains connect and operate?
Adagio water walls use recirculating pump systems that plug directly into standard 110 volt GFCI electrical outlets. They require no dedicated plumbing lines, operating smoothly on regular distilled or filtered water top offs.
How do Yachtbeach marine platforms and sea pools ship?
Yachtbeach drop stitch inflatable platforms, docking docks, and sea pools fold into compact, heavy duty transit bags. They ship via standard parcel or direct freight line haul directly from marine distribution centers.
Authorized Sourcing, Dispatch & Claims
Order ProtocolsAre you an authorized dealer for all listed products?
Yes. Lux Yard and Homes is a direct, authorized dealer for all manufacturers featured on our store. Every item is 100% authentic, brand new, and backed by full factory warranty coverage.
Where do items ship from and what is the transit timeline?
Orders dispatch directly from US factory distribution facilities. For in stock collections such as Elementi fire features, warehouse processing takes 2 to 4 business days followed by 3 to 7 business days of line haul freight transit.
For custom, made to order pieces such as ibbq outdoor Korean BBQ grills, items are built upon order with a 6 to 10 week fabrication window before dispatch. The live estimated delivery date displayed on each individual product page always indicates the exact timeline for that specific piece.
Can I modify or cancel my order?
Orders may be modified or cancelled with zero penalty prior to warehouse dispatch and freight crating. Once an order has been picked up by the line haul carrier, standard delivery transit rules apply.
What should I do if a shipment arrives damaged?
Inspect the pallet exterior upon arrival. If you notice torn wrap, cracked wood, or crushed corners, write "Package Damaged" on the delivery receipt before signing and notify us within 24 hours. We coordinate swift manufacturer replacements.