Shipping policy

Lux Yard and Homes Shipping Policy

At Lux Yard and Homes, we partner with premier freight carriers to deliver your patio furniture safely. Because our pieces are high ticket and often extraordinarily heavy, we offer tailored delivery tiers to suit your needs.

1. Our Insured Delivery Tiers

Every single shipment from Lux Yard and Homes is fully insured against transit damage at absolutely no additional cost to you.

• Complimentary Insured Threshold Delivery (Free for Qualifying Weight Profiles): The carrier will lower the shipment from the truck and place it on your porch, garage, or front door. Please note that exceptional statement pieces exceeding ninety six inches in length or weighing over one thousand pounds do not qualify for threshold delivery due to lift gate safety limits. The carrier will not bring items inside your home or unpack the crates.

• Room of Choice White Glove Upgrade (Rates Start At £249): A skilled two person team will bring the packaged items inside your home and place them in your specific room of choice. Please note that this tier does not include unpacking, assembly, or debris removal.

• White Glove and Premium Placement Upgrade (Rates Start At £399): This is our premier service. A professional team will bring the items into your room of choice, unpack the freight, provide up to 30 minutes of light setup (such as attaching dining table tops to bases), and completely remove all massive crating debris from your property.

Standard Parcel Delivery (For Accessories and Small Items)

For smaller items, protective covers, burner lids, and accessories, we utilize standard ground shipping carriers such as UPS, FedEx, or DHL. These shipments do not require a scheduled delivery window or signature. A flat base rate of twenty pounds is applied at checkout for standard ground delivery. The carrier will leave the package safely at your door.

White Glove Logistics Guide

For a detailed breakdown of our nationwide freight capabilities, property access requirements, and oversized cargo logistics, please review our comprehensive White Glove Delivery and Logistics Page.

2. Important Exceptions for Gas, Water, and Specialized Structures

For your safety and to comply with local building regulations, our premium delivery teams are strictly limited to freight transport and physical placement.

• Gas and Water Features: Our teams will perform placement and debris removal for fire tables, indoor water fountains, and fire pit with water features. They cannot connect any gas lines, propane tanks, plumbing water lines, or specialized electrical wiring. All final gas and water connections must be completed by a locally licensed professional plumber, electrician, or gas fitter.

• Gazebos, Umbrellas, and Marine Gear: Our delivery tiers cover the transport and placement of the packaged components only. Full assembly, structural anchoring of gazebos, heavy umbrella base anchoring, and inflating or deploying marine platforms or inflatable yacht docks are not included and must be handled by the buyer or a local contractor.

3. Critical Buyer Responsibilities

• Inspection Window: You must inspect all crates and packages immediately upon arrival. In the rare event of transit damage, you must note the damage clearly on the driver delivery receipt and report it to us in writing with photos within 72 hours of delivery. Failure to report damage within 72 hours voids our ability to file an insurance claim with the carrier.

• Property Access: It is the buyer responsibility to ensure that the delivery truck can safely access your street and that all doorways, hallways, and stairwells are large enough to fit the dimensions of your ordered piece.

• Delivery Windows: All freight delivery dates and transit times are nonbinding estimates. Lux Yard and Homes is not liable for structural delays caused by carrier schedules or weather conditions.